bwina's Privacy Policy

bwina is a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on our users' privacy and are always committed to protecting your personal information.

This privacy policy applies to all services, websites, and applications of the bwina platform. It explains how we collect your personal information, what we use it for, who we share it with, and what steps we take to keep your information secure.

This policy applies to all your interactions with bwina — from account registration to playing games, completing financial transactions, and contacting our customer support team. Continuing to use our platform means you are considered to have agreed to the terms of this policy.

To manage your account and provide services on the bwina platform, we need to collect certain types of information. The types of information collected are described in detail below:

Personal Identification Information

• Full name and date of birth
• Email address and mobile number
• Residential address (including district and division)
• National ID card or passport details (for identity verification)

Financial Information

• Payment method details (bKash, Nagad, Rocket account numbers or bank information)
• Deposit and withdrawal history
• Transaction dates and amounts

Note: Complete financial account details are not stored in our system — only the reference information needed to verify transactions is kept.

Gaming Activity Information

• Game play history, bet amounts, and results
• Bonus and promotion usage details
• Account balance and gaming patterns

Technical Information

• IP address and device type
• Browser and operating system details
• Platform access times and session details
• Cookies and similar tracking data

bwina collects user information in several ways. The main methods of data collection are described below:

Information You Provide Directly

When you create an account on the bwina platform, log in, manage financial transactions, or contact customer support — you voluntarily provide us with information. This information is stored directly and securely in our database.

Automatically Collected Information

When you visit our website, certain information is collected automatically — such as your device's IP address, browser type, access time, and so on. This information is mainly used to ensure security and improve platform performance.

Identity Verification Process

To enable financial transactions and ensure platform security, bwina carries out user identity verification (KYC — Know Your Customer) when required. In this process, you may be asked to provide details from a government-approved identity document.

We use the information we collect only for specific and legitimate purposes. bwina may use your personal information for the reasons listed below:

• Account Management: To create, verify, and maintain your account and to confirm your identity.
• Service Delivery: To provide gaming services, bonuses, and promotions, and to process financial transactions.
• Security: To prevent fraud, money laundering, and other illegal activities, and to maintain platform security.
• Customer Support: To resolve your queries and issues and to provide 24/7 assistance.
• Communication: To send important updates, security alerts, and account-related notifications.
• Service Improvement: To improve our platform's performance, user experience, and new features.
• Responsible Gaming: To monitor your gaming patterns, identify potential issues, and promote responsible gaming.

bwina does not sell your personal information to third parties. However, in certain situations we may need to share your information. Those situations are described below:

Service Providers

We work with trusted service providers to operate our platform. These providers — such as payment processors, IT infrastructure suppliers, and identity verification agencies — may access your information only to carry out specific tasks. They are contractually bound to follow our privacy standards.

Legal Obligations

If we are required to disclose your information by law, court order, or the demand of any other legitimate authority, we are obliged to do so. In such cases, we will always try to protect the user's interests and will follow notification procedures to the extent legally possible.

Anti-Money Laundering (AML) Compliance

In the interest of preventing money laundering and maintaining platform security, relevant information may be shared with the appropriate authorities in cases of suspected financial activity.

Business Transfers

In the event of a transfer, merger, or acquisition of any part of bwina's business, your information may be transferred as part of the assets. Even in such cases, this privacy policy will remain in effect to protect your information.

The bwina website uses cookies and similar tracking technologies. These help improve your browsing experience and maintain the quality of our services.

Essential Cookies

These cookies are essential for the core functionality of the platform — such as maintaining login sessions, security verification, and remembering your preferred language and settings. Disabling them will prevent the platform from working properly.

Functional Cookies

These cookies are used to remember your preferences and settings, making the service more personalised for you on each visit.

Analytics Cookies

Through these cookies we understand how users are using our platform, which pages are visited most, and where there is room for improvement. This information is aggregated and anonymous.

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect platform functionality.

The security of your information is bwina's top priority. We use industry-standard technologies and practices to protect your personal information.

Security Measures

• SSL Encryption: Our website and applications are protected by SSL (Secure Socket Layer) encryption technology, which keeps your data transfers secure.
• Data Encryption: Stored information is protected by strong encryption algorithms.
• Access Control: Only authorised staff can access your information, and only when required for a specific task.
• Regular Security Audits: Our system security is regularly tested and updated.
• Data Backup: Secure backups of your information are maintained so that it is not lost in the event of a technical issue.

Data Retention Period

We retain your information while your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations and dispute resolution needs. Once that period has passed, the information is securely deleted or anonymised.

You have certain important rights regarding your personal information. bwina respects these rights and is committed to helping you exercise them.

• Right of Access: You have the right to know what personal information we hold about you and to receive a copy of that information.
• Right to Rectification: You have the right to request the correction of your information if it is inaccurate or incomplete.
• Right to Erasure: In certain circumstances you have the right to request deletion of your information, though this may not apply in full where legal obligations exist.
• Right to Restrict Processing: In certain circumstances you have the right to request that the processing of your information be restricted.
• Right to Data Portability: You have the right to receive your information in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your information, particularly where it is used for marketing purposes.

If you wish to exercise any of these rights, please contact our support team. We will process your request in a timely manner.

bwina is an adult gaming platform. Our services are for those aged 21 or above only.

We do not knowingly collect any personal information from anyone under the age of 21. If we become aware that information has been collected from a minor, we will immediately close that account and delete the relevant information.

The bwina platform may sometimes contain links to third-party websites. We have no control over the privacy practices and policies of those external sites and are not responsible for them.

Before visiting any third-party site, we recommend that you read their own privacy policy. How your personal information is handled on a third-party site will be governed entirely by that site's policies.

bwina may update this privacy policy from time to time. If any significant changes are made to the policy, we will send a notification to your registered email address and note the updated date on this page.

If you continue to use the platform after any changes, you will be considered to have accepted the terms of the updated policy. We therefore recommend that you visit this page regularly.

If you do not agree with the updated policy, you may close your account. Please contact our customer support for assistance with closing your account.

If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise any rights related to your information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Language: Support is available in Bengali and English

We will respond to your request as quickly as possible after verifying your identity. In the case of privacy-related complaints, we are committed to working with you to resolve the issue.